Shipping policy

Where we ship

We ship physical goods from the Czech Republic to the countries offered in our store's country selector and at checkout. We do not ship to countries or regions where shipping is prohibited by law (including sanctions), or not supported by our e-commerce platform or our payment or shipping providers. If your country is not available at checkout, we cannot deliver there.

Processing time

Orders for physical goods are processed and handed to the carrier within 3-5 business days. Custom, personalized or adjusted items may take longer, and the expected time is shown on the product page.

Shipping methods, costs and delivery times

Available shipping methods, costs and estimated delivery times depend on your destination, the weight of your order and the order value. They are shown at checkout before you place your order. Delivery times are estimates. Unless a different date is stated in your order confirmation, we will deliver within 30 days of the order confirmation.

Tracking

If your shipping method includes tracking, we will email you a tracking number when your order ships.

Customs, duties and taxes

Our prices include VAT, which is shown at checkout. We do not charge import duties. Orders delivered outside the EU may, however, be subject to import duties, customs charges, import VAT or local taxes imposed by the authorities of your country. These are not included in our prices or shipping costs, are paid by you (typically to the carrier or customs authority on delivery), and are set by your country's authorities, so we cannot predict them.

Fragile items

Our glass jewelry is handmade and fragile. We pack it carefully to withstand normal transport. Please inspect it as soon as it arrives and, if it has arrived broken or damaged, contact us straight away at info@parsi.design with your order number and photos, so we can help. Please handle glass jewelry with care after delivery, as it is not warranted against breakage caused by drops, impacts or rough handling once received.

Delayed, lost or damaged parcels

The risk of loss or damage passes to you when the parcel is delivered to you. If your parcel is delayed, lost or arrives damaged, please contact us at info@parsi.design with your order number (and photos, if damaged). We will investigate with the carrier and, if the parcel was lost or damaged before delivery to you, send a replacement or refund you. This does not limit your legal rights.

Incorrect addresses and unclaimed parcels

Please check your shipping address carefully. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you to arrange re-shipping, and the cost of re-shipping is paid by you. Your statutory rights, including the right of withdrawal for EU consumers, remain unaffected.

Split shipments

Items in one order may be shipped separately and arrive on different dates. You are charged only the shipping cost shown at checkout.

Digital products and gift cards

Digital products (such as PDF sewing patterns) and digital gift cards are delivered by email or download link immediately after payment is confirmed, and in any case within 24 hours. No shipping charges apply. Please check your spam folder, and contact us if you have not received your order within 24 hours.

Returns

For return shipping, see our Returns & Refunds Policy.

Contact

Questions about shipping: info@parsi.design.