Terms and Conditions

of Parsi s.r.o. (operating the brand “Parsi Design”), with registered office at Rohliny 39, 511 01 Mírová pod Kozákovem, Czech Republic, Company ID: 25448391, VAT ID: CZ25448391, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 20651, email: info@parsi.design, for the sale of goods and digital content through the online store at www.parsi.design (the “Seller”).

1. General Provisions

1.1. These Terms and Conditions (“Terms”) govern the rights and obligations of the Seller and any person who concludes a purchase contract with the Seller through the online store at www.parsi.design (the “E-shop”). “Buyer” means the person placing the order. “Consumer” means a natural person who buys outside their business or professional activity. “Business Buyer” means any Buyer who is not a Consumer.

1.2. By placing an order, the Buyer confirms that they have read and accepted these Terms. The Returns & Refunds Policy and the Shipping Policy published on the E-shop form part of these Terms. Information on how personal data is processed is provided in the Privacy Policy.

1.3. These Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll. (Civil Code), Act No. 634/1992 Coll. (Consumer Protection Act) and Act No. 480/2004 Coll. (Information Society Services Act), and by applicable EU law, including Directive 2011/83/EU (consumer rights), Directive (EU) 2019/770 (digital content), Directive (EU) 2019/771 (sale of goods) and Regulation (EU) 2016/679 (GDPR).

1.4. Nothing in these Terms limits the mandatory consumer rights granted by the law of the Buyer’s country of residence.

2. Conclusion of Contract

2.1. The presentation of goods and digital content on the E-shop is for information only and is not a legally binding offer. Colours and appearance of products may differ slightly from how they appear on the Buyer’s screen.

2.2. The Buyer places an order by filling out the online order form. The order is an offer to conclude a contract. The contract is concluded when the Seller confirms the order by email. With the confirmation, the Seller sends the Buyer these Terms and the Returns & Refunds Policy in a form the Buyer can save.

2.3. The contract is concluded in English or, where the Buyer uses the Czech version of the E-shop, in Czech. The Seller archives the contract for at least 5 years in electronic form and does not make it accessible to third parties. The Buyer may request a copy by email.

2.4. The Buyer must provide true and accurate details when ordering. Costs caused by incorrect details provided by the Buyer are borne by the Buyer.

2.5. The Buyer may cancel or amend the order before it is confirmed by the Seller.

2.6. The E-shop is intended for adults. Persons under 18 may place orders only with the consent of their legal guardian.

2.7. The Seller may refuse or cancel an order for a legitimate reason, for example because a product is unavailable, payment could not be processed, fraud is suspected, or the price or product information was obviously incorrect (see 3.6). The Seller will inform the Buyer and refund any payment already received.

2.8. If the Buyer creates a customer account, the Buyer is responsible for keeping the login details secure and for all activity under the account, and may not transfer the account to another person.

3. Price and Payment

3.1. Prices are displayed in euro (EUR) only. Prices include VAT. The VAT amount is shown at checkout before the order is placed.

3.2. The Seller may change prices at any time. The applicable price is the one displayed at the time of the order. Changes do not affect orders already confirmed.

3.3. Accepted payment methods:

• credit/debit card,
• bank transfer,
• other methods displayed at checkout.

3.4. The Seller does not charge import duties. For deliveries outside the EU, however, the authorities of the destination country may impose import duties, customs charges, import VAT or local taxes. These are not included in the Seller’s prices, are paid by the Buyer, are not controlled by the Seller and are not refunded by the Seller.

3.5. By placing an order and providing payment details, the Buyer represents that they are entitled to use the chosen payment method.

3.6. If a price or other product information is obviously incorrect (for example, a clear typographical error), the Seller is not obliged to deliver at that price. The Seller will inform the Buyer, who may confirm the order at the correct price or cancel it. Any payment received will be refunded.

4. Delivery and Shipping

4.1. The Seller ships goods worldwide, unless stated otherwise on the E-shop, or to countries or regions where shipping is prohibited by law (including sanctions) or not supported by the Seller’s e-commerce platform or payment or shipping providers.

4.2. Shipping methods, estimated delivery times and costs are listed at checkout and in the Shipping Policy.

4.3. Delivery costs depend on the shipping method, destination and order value. The final delivery cost is displayed before the order is confirmed.

4.4. Unless a different period is stated in the product description or order confirmation, the Seller will deliver physical goods without undue delay, at the latest within 30 days of the conclusion of the contract.

4.5. The risk of loss of or damage to goods passes to the Buyer on delivery, meaning when the Buyer, or a third party designated by the Buyer (other than the carrier), takes physical possession of the goods.

5. Withdrawal from Contract

5.1. Consumers have the right to withdraw from the contract within 14 days without giving any reason. Business Buyers do not have this right.

5.2. For goods, the withdrawal period expires 14 days after the day on which the Consumer, or a third party designated by the Consumer (other than the carrier), takes physical possession of the goods. For digital content, see 5.7.

5.3. To withdraw, the Consumer must inform the Seller of the decision by a clear statement, for example by email to info@parsi.design. The Consumer may use the model withdrawal form in the Returns & Refunds Policy but is not obliged to. The period is met if the Consumer sends the notice before it expires.

5.4. The Consumer must return the goods within 14 days of the notice of withdrawal. The Consumer bears the direct cost of returning the goods. The Consumer is liable only for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Tags, original packaging and proof of purchase are not required.

5.4a. Jewelry supplied with its own presentation box: that box is considered part of the product, since it is a fitted, reusable accessory rather than ordinary shipping packaging. If it is not returned with the jewelry, or is returned damaged, the Seller may deduct a reasonable amount from the refund reflecting the resulting loss in value, as described in 5.4. This does not affect the Consumer’s right to withdraw from the contract itself.

5.5. The Seller will refund all payments received, including the cost of standard delivery (but not additional costs of a more expensive delivery method chosen by the Consumer), within 14 days of learning of the Consumer’s decision, using the same payment method. The Seller may withhold the refund until the goods are received back or the Consumer proves that they were sent back.

5.6. The right of withdrawal does not apply to: goods made to the Consumer’s specifications or clearly personalized (including goods adjusted to the Consumer’s request); goods liable to deteriorate or expire rapidly; sealed goods not suitable for return for health or hygiene reasons once unsealed after delivery; and digital content as described in 5.7.

5.7. Digital content. For digital content supplied online (such as sewing patterns, instructions, photographs, illustrations and other digital files):

• The content is delivered immediately after payment is confirmed, by download link or email, and in any case within 24 hours.
• Before placing the order, the Consumer must tick a checkbox by which they expressly consent to immediate delivery and acknowledge that they lose the right of withdrawal once delivery has begun.
• The Seller confirms this consent and acknowledgment to the Consumer by email in the order confirmation.
• If an order contains both digital content and physical goods, the right of withdrawal for the physical goods is not affected.
• For non-EU customers, the loss of withdrawal rights applies to the maximum extent permitted by local law.

5.8. Gift cards. A Consumer may withdraw from the purchase of a digital gift card within 14 days, provided the gift card has not been used in whole or in part.

5.9. In addition to the statutory right of withdrawal, the Seller offers a voluntary 14-day return for physical goods under the Returns & Refunds Policy. It does not affect the Consumer’s statutory rights. The voluntary return does not apply to custom, personalized, adjusted or made-to-order goods.

5.10. To be eligible for a return under 5.9, the item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging (for jewelry, this means the presentation box it was shipped in, not the outer shipping carton), and the Buyer must provide the order number or proof of purchase.

5.11. To start a return under 5.9, the Buyer must email the Seller at info@parsi.design with the order number. The Seller will confirm the return address and provide instructions before the Buyer sends the item back. Items sent without prior contact may not be accepted under this voluntary return.

5.12. Unlike the statutory right in 5.1–5.8, for a return under 5.9 the Buyer bears the cost of return shipping, and the original delivery cost is not refunded.

5.13. In addition to the goods listed in 5.6, the following cannot be returned under the voluntary return in 5.9: perishable goods; hazardous materials, flammable liquids and gases; and items bought on sale or at a discount (these remain eligible for the statutory right in 5.1–5.8 where applicable).

5.14. The fastest way to receive a different item is to return the item held under 5.9 or 5.1–5.8 and, once the return is accepted, place a new order for the desired item.

5.15. The Seller will notify the Buyer once a return has been received and inspected, and whether it has been approved. Refunds under the voluntary return (5.9) are made to the original payment method within 10 business days of approval. Refunds under the statutory right (5.1–5.8) are made within 14 days as described in 5.5. Refunds are made in the currency paid. The Seller is not responsible for exchange-rate differences or bank fees, and does not refund import duties or taxes collected by customs authorities.

5.16. If more than 15 business days have passed since a return under 5.9 was approved without the refund being received, the Buyer should contact the Seller at info@parsi.design.

5.17. A model withdrawal form is available in the Returns & Refunds Policy published on the E-shop and may be used, but is not required, to exercise the statutory right of withdrawal under 5.3.

6. Defects, Complaints and Warranty

6.1. For Consumers, the Seller is liable for defects of goods that exist at delivery and become apparent within 24 months from delivery, in accordance with applicable law. Business Buyers must inspect the goods promptly upon receipt and notify apparent defects without undue delay.

6.2. If goods are defective, the Consumer is entitled to have them brought into conformity, by repair or replacement, free of charge. Where the law provides (in particular if the defect is substantial or the Seller fails to remedy it within a reasonable time), the Consumer is entitled to a reasonable price reduction or to withdraw from the contract.

6.3. The Buyer should notify the Seller of a defect without undue delay after discovering it, preferably by email to info@parsi.design.

6.4. The Seller is not liable for defects caused by improper use, handling or storage of the goods after delivery, or by normal wear and tear.

6.5. If digital content is defective, incomplete or not supplied, the Consumer is entitled to have it brought into conformity free of charge and, where the law provides, to a price reduction or to terminate the contract.

6.6. Complaints procedure. Complaints may be submitted by email to info@parsi.design (please include the order number, a description of the defect and, if possible, photos) or by post to Parsi s.r.o., Rohliny 39, 511 01 Mírová pod Kozákovem, Czech Republic. The Seller will confirm receipt of the complaint in writing (email is sufficient) and will decide on it without undue delay, at the latest within 30 days of receipt, unless a longer period is agreed with the Buyer. If the complaint is justified, the Seller bears the costs of handling it, including return shipping.

7. Intellectual Property and Pattern License

7.1. All sewing patterns, garment designs, instructions, photographs, illustrations and digital files available on the E-shop are owned by or licensed to Parsi s.r.o. and are protected by copyright under Czech law, EU law and international treaties.

7.2. Purchase of a sewing pattern grants the Buyer a limited, non-transferable, non-exclusive, worldwide license for personal, non-commercial use only. This includes downloading, printing, tracing and adapting the pattern to fit the Buyer’s own measurements, keeping backup copies, and sewing garments for personal use.

7.3. The following are prohibited without the Seller’s prior written permission:

• selling, renting or otherwise commercially exploiting garments made from the pattern, including gifting them for promotional purposes;
• using the pattern or garment design for business or income-generating purposes of any kind;
• mass production or small-scale production of garments;
• sharing, reselling, publishing or otherwise making the pattern or any copy of it available to others in any format (including file-sharing, cloud links, social media and marketplaces);
• publishing, distributing or selling derivative or adapted patterns based on the original design (modifying a pattern for the Buyer’s own personal use is allowed);
• using the pattern in classes, workshops, kits, courses, videos or tutorials.

7.4. Business Buyers do not receive any commercial rights by purchasing a pattern. A commercial license may be requested by email.

7.5. Ownership of the sewing patterns and garment designs remains with the Seller.

7.6. Unauthorized use constitutes copyright infringement and may result in termination of the license, takedown requests to hosting, marketplace and social media platforms, and legal action in accordance with applicable law.

7.7. The E-shop itself, including its design, text, images, videos, trademarks and logos (including the name and brand “Parsi Design”), is owned by or licensed to the Seller. It may be used for personal, non-commercial purposes only and may not be copied, extracted, republished or otherwise exploited without the Seller’s prior written consent, except as permitted by mandatory law.

8. Product Reviews

8.1. Customers may voluntarily submit product reviews, ratings, photographs or other content relating to products purchased or used by them.

8.2. By submitting content, the Buyer confirms that they have the right to submit it and that it does not infringe the rights of any third party, and grants the Seller a non-exclusive, worldwide, royalty-free license to display it on the E-shop and in the Seller’s marketing.

8.3. Reviews and content may be displayed publicly on the E-shop, including on product pages.

8.4. The Seller may remove or refuse to publish content that is unlawful, misleading, offensive, defamatory, fraudulent, spam, infringes intellectual property or privacy rights, or otherwise violates these Terms. The Seller does not remove reviews merely because they are negative.

8.5. The Seller may use third-party services to collect, manage and display reviews. Information on the processing of personal data is provided in the Privacy Policy.

8.6. The Seller does not verify that reviews come from customers who purchased or used the product.

9. Personal Data Protection

9.1. The Seller processes personal data in compliance with Regulation (EU) 2016/679 (GDPR).

9.2. Personal data is processed to fulfil the purchase contract and for the other purposes described in the Privacy Policy (for example order processing, shipping, accounting and, where the Buyer has agreed, marketing).

9.3. Detailed information is available in the Privacy Policy published on the E-shop.

9.4. Because the E-shop is hosted by Shopify, personal data is also processed by Shopify and by other service providers, some of which may be located outside the EU. Details are provided in the Privacy Policy.

10. Use of the E-shop

10.1. The E-shop may be used for lawful purposes only. It is prohibited to: use it for unlawful or malicious purposes; infringe the intellectual property or other rights of the Seller or third parties; harass, threaten or defame any person; submit false or misleading information; send spam or unsolicited promotional material; upload or transmit viruses or other malicious code; impersonate another person; or interfere with, bypass or circumvent the security or access controls of the E-shop.

10.2. Automated tools (such as bots, scrapers and other data-extraction tools) may not be used to access the E-shop or to extract content from it without the Seller’s prior written consent.

10.3. Software or AI agents acting on behalf of a Buyer must identify themselves as such (in the user agent string, as “Agent/[agent name]”), must not conceal that they are automated or circumvent CAPTCHAs or similar measures, and must respect any restrictions or requests made by the Seller. The Seller may limit or block agents by technical means.

10.4. In case of a serious or repeated breach, the Seller may restrict access to the E-shop or close the Buyer’s account. This does not affect contracts already concluded or the Consumer’s rights under them.

11. Third-Party Links and Tools

11.1. The E-shop may contain links to third-party websites and tools (for example payment, review or shipment-tracking services). The Seller does not control these and is not responsible for their content or practices. The Buyer should review their terms and privacy policies. This does not limit the Seller’s responsibility for its own performance under the contract.

12. Relationship with Shopify

12.1. The E-shop is powered by Shopify. All purchases are made directly with Parsi s.r.o. Shopify is not a party to the contract and, to the extent permitted by law, is not responsible for its performance. This does not limit the Buyer’s mandatory rights against the Seller.

13. Liability

13.1. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent or gross negligence, for injury to life or health, and the mandatory rights of Consumers.

13.2. Subject to 13.1, the Seller’s liability to Business Buyers is limited to the price paid for the affected product, and the Seller is not liable to Business Buyers for indirect damage or lost profits, to the extent permitted by law.

14. Final Provisions

14.1. The contract is governed by the laws of the Czech Republic and applicable EU law, without regard to conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply to contracts with Business Buyers.

14.2. If the Buyer is a Consumer, this choice of law does not deprive them of the protection of mandatory consumer protection provisions of the country where they habitually reside.

14.3. Disputes with Business Buyers are decided by the competent courts of the Czech Republic. Nothing in these Terms limits a Consumer’s right under mandatory law to bring or defend proceedings before the courts of their country of residence.

14.4. Consumers are welcome to contact the Seller first at info@parsi.design. If a dispute is not resolved, a Consumer may turn to the out-of-court dispute resolution body: the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Praha 2, www.coi.cz.

14.5. If any provision of these Terms is found to be invalid, the remaining provisions remain in effect.

14.6. The Seller may change these Terms. The version in force at the time of the order applies to that order.

14.7. These Terms, together with the Returns & Refunds Policy, the Shipping Policy and the Privacy Policy, form the entire agreement between the Seller and the Buyer regarding the purchase and use of the E-shop. They do not limit the mandatory rights of Consumers.

14.8. If the Seller does not exercise or enforce a right under these Terms, this does not mean that the Seller has waived it.

14.9. Headings are for convenience only and do not affect the interpretation of these Terms.

14.10. These Terms are effective from 1 October 2026.